Drift

Conversational marketing and sales platform

Customer SupportLive ChatE-Commerce and Consumer BrandsB2B SaaS Support TeamsEnterprise Customer Experience Organisations#1 of 20 in Live Chat

Drift’s Visibility

Last 7 days

How AI models rank and recommend Drift

2/ 100

Low

Avg. across 1 model

-33% vs last week
2%Claude (Sonnet)

Category Rank

#1

of 20 in Live Chat

Mentions

1

this week

Trend

-33%

vs last week

Drift

Track Drift daily — see every AI prompt & response.

Get Full Access

Competitor Visibility

How Drift compares to competitors in this category

Live Chat

Not enough historical data yet. Check back after a few days of tracking.

About Drift

Conversational marketing and sales platform

Key features

1

Ticketing and Case Management

The ticketing system is the operational spine of any support platform.

2

Live Chat and Messaging

Real-time messaging has become a baseline expectation for B2C support and is increasingly common in B2B SaaS.

3

Self-Service and Knowledge Base

Deflection is the most cost-effective lever in support operations.

4

Reporting and CSAT Measurement

Support operations live by their metrics: first response time, CSAT, resolution time, and backlog health.

Query Performance

Drift’s rank per AI prompt

How Drift ranks when each buyer query is run across AI models.

QueryRank
What software captures and enriches leads from website visitors?#3
What are the best lead generation tools?#6
What are the best lead generation tools for B2B marketing teams?#10

Showing 3 prompts · updated daily

Track all prompts →

Pricing

Support platform pricing typically scales by agent seat, with higher tiers unlocking automation depth, integration breadth, and reporting capabilities.

Free and Lite Plans

Free support plans typically include a limited number of agent seats, basic ticketing via email, and a simple knowledge base.

Starter and Team Plans ($15–$60/agent/month)

Starter tiers add live chat, multiple channel inboxes, basic automation rules, and standard reporting.

Professional and Growth Plans ($60–$150/agent/month)

Professional tiers unlock skills-based routing, SLA management, custom reports, and integrations with CRM, product analytics, and workforce management tools.

Enterprise Plans (Custom)

Enterprise support platform pricing covers advanced compliance features, dedicated infrastructure, custom SLAs, professional services for implementation, and executive business review programmes.

Best for

E-Commerce and Consumer BrandsB2B SaaS Support TeamsEnterprise Customer Experience OrganisationsSmall Teams and Early-Stage Startups

Integrations

CRM and Customer DataE-Commerce and Billing PlatformsDevelopment and Issue Tracking

Buyers are asking AI about Live Chat. Is Drift in the answer?

Track daily score changes, see every AI prompt that mentions Drift, and monitor competitors in Live Chat — all in one dashboard.

Start tracking Drift

Free plan · takes 2 minutes