What software should I use to manage support tickets across email and chat?

There are several software options available that can help you manage support tickets across email and chat. Here are a few popular ones:

1. **Zendesk**: A well-known customer service platform that offers ticketing, chat, and email management. It's highly customizable and integrates with various other tools.

2. **Freshdesk**: This is a user-friendly helpdesk solution that allows you to manage tickets from email and chat in one centralized platform. It also offers features like automation and reporting.

3. **Zoho Desk**: Part of the Zoho suite, Zoho Desk provides multichannel support, including email and chat. It includes AI-driven features to enhance customer service.

4. **Help Scout**: Known for its simplicity and ease of use, Help Scout focuses on email-based support with tools for live chat and managing customer interactions across platforms.

5. **Intercom**: Primarily known for its chat capabilities, Intercom also supports email ticketing and has features for customer engagement and onboarding.

6. **Jira Service Management**: While more commonly used in IT environments, it has powerful ticket management capabilities and can integrate with email systems.

7. **Kayako**: Provides a unified view of conversations across email and chat. It focuses on providing context to customer interactions and supports collaboration among support teams.

8. **Tawk.to**: A free live chat tool that allows you to manage tickets from conversations. It also has features to help integrate with email ticketing systems.

9. **Awario**: Good for social media and email management, allowing businesses to engage with customers through multiple channels.

10. **Hiver**: Works directly with Gmail to manage support tickets as emails while offering collaboration features for teams.

When choosing the right software for your needs, consider factors such as ease of use, integration capabilities, scalability, pricing, and specific features that cater to your business requirements. Most platforms offer free trials, so you might want to explore a few options before making a final decision.