LiveAgent
+ Track CompanyAll-in-one customer support with live chat
LiveAgent’s Visibility
Last 7 daysHow AI models rank and recommend LiveAgent
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Avg. across 0 models
Category Rank
#10
of 20 in Help Desk Software
Mentions
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Competitor Visibility
How LiveAgent compares to competitors in this category
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Live AI Responses
How LiveAgent appears in real AI answers
Click any prompt to read the full AI response.
What software should I use to manage support tickets across email and chat?
There are several software solutions available to manage support tickets across email and chat effectively. Here are some popular options: 1. **Zendesk**: A widely used customer support platform that integrates email and chat functionalities. It offers a robust ticketing system, automation features…
What software manages inbound customer support across voice, chat, and email?
There are several software solutions designed to manage inbound customer support across multiple channels like voice, chat, and email. Here are some popular options: 1. **Zendesk**: A widely used customer service platform that offers multi-channel support, including email, chat, and voice. 2. **Fr…
Showing 2 recent prompt results · updated daily
Track all prompts →About LiveAgent
All-in-one customer support with live chat
Key features
Ticketing and Case Management
The ticketing system is the operational spine of any support platform.
Live Chat and Messaging
Real-time messaging has become a baseline expectation for B2C support and is increasingly common in B2B SaaS.
Self-Service and Knowledge Base
Deflection is the most cost-effective lever in support operations.
Reporting and CSAT Measurement
Support operations live by their metrics: first response time, CSAT, resolution time, and backlog health.
Query Performance
LiveAgent’s rank per AI prompt
How LiveAgent ranks when each buyer query is run across AI models.
| Query | Rank |
|---|---|
| What software should I use to manage support tickets across email and chat? | #11 |
| What software manages inbound customer support across voice, chat, and email? | #8 |
Showing 2 prompts · updated daily
Track all prompts →Pricing
Support platform pricing typically scales by agent seat, with higher tiers unlocking automation depth, integration breadth, and reporting capabilities.
Free and Lite Plans
Free support plans typically include a limited number of agent seats, basic ticketing via email, and a simple knowledge base.
Starter and Team Plans ($15–$60/agent/month)
Starter tiers add live chat, multiple channel inboxes, basic automation rules, and standard reporting.
Professional and Growth Plans ($60–$150/agent/month)
Professional tiers unlock skills-based routing, SLA management, custom reports, and integrations with CRM, product analytics, and workforce management tools.
Enterprise Plans (Custom)
Enterprise support platform pricing covers advanced compliance features, dedicated infrastructure, custom SLAs, professional services for implementation, and executive business review programmes.
Best for
Integrations
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