What software tracks customer health scores and flags accounts at churn risk?

# Customer Health Scoring Software

Several platforms specialize in this:

## Dedicated Solutions

- **Gainsight** - Most established; visual health dashboards, predictive churn modeling

- **Vitally** - Modern interface, integrates customer data, flags at-risk accounts

- **Planhat** - Health scoring with engagement tracking

- **Totango** - Tracks product usage, NPS, support metrics for health scores

- **ChartMogul** - Focuses on subscription metrics and churn prediction

## CRM-Integrated Options

- **Salesforce Health Cloud** - Built into Salesforce ecosystem

- **HubSpot** - Basic health scoring in higher tiers

- **Zendesk** - Support ticket data for health insights

## What to Look For

- Integration with your existing data sources (product usage, support, billing)

- Customizable health score formulas

- Predictive churn algorithms, not just current metrics

- Alert workflows for at-risk accounts

- Easy handoff to your CS/renewal teams

**Key metrics** these typically track: product adoption, support ticket volume, NPS, feature usage, billing changes, and engagement frequency.

The right choice depends on your team size, integration needs, and budget. Many offer free trials to test with your data.

What's your current setup like?