Promoter.io

Promoter.io

+ Track Company
Customer SupportNPS SoftwareE-Commerce and Consumer BrandsB2B SaaS Support TeamsEnterprise Customer Experience Organisations#9 of 20 in NPS Software

Promoter.io’s Visibility

Last 7 days

How AI models rank and recommend Promoter.io

/ 100

Avg. across 0 models

Category Rank

#9

of 20 in NPS Software

Mentions

17

this week

Trend

vs last week

Promoter.io

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Live AI Responses

How Promoter.io appears in real AI answers

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Perplexity (Sonar Pro)
Mentioned

What is the best experience management for small businesses?

For **small businesses**, the best experience management approach is usually an **all-in-one customer experience management (CXM) platform** that combines **CRM, feedback collection, service, and basic automation** in one place.[2][6] This is typically the most practical option because it reduces to

Mentioned
Over
Responses
Media.io
Customer.io
ranked
Reputation.com
Promoter.io
Experience.com
+11
Jun 6, 2026
Gemini (2.5 Flash)
Mentioned

What are the best experience management software?

Defining the "best" experience management (XM) software depends heavily on your specific needs, budget, company size, and the type of experience you're focusing on (Customer Experience - CX, Employee Experience - EX, Product Experience - PX, or Brand Experience - BX). However, I can provide a break

Mentioned
Comprehensive
Pulse
Impact
Zendesk
Heap
Customer.io
Inmoment
Salesforce
+36
Jun 6, 2026
ChatGPT (GPT-4o-mini)
Mentioned

What customer advocacy offers the best features for the price?

When evaluating customer advocacy platforms, several options stand out based on features, pricing, and overall value. Here are a few popular customer advocacy tools that are often recommended for their balance of features and cost: 1. **G2 Track**: - **Features**: G2 Track helps businesses manag

Mentioned
Advantage
Over
Responses
Balance
Customer.io
Orders.co
Promoter.io
Experience.com
+17
Jun 6, 2026
Claude (Sonnet)
Mentioned

What are the best nps software?

# Best NPS (Net Promoter Score) Software Here are the top NPS software options organized by category: ## 🏆 Top Overall Platforms | Software | Best For | Starting Price | |----------|----------|----------------| | **Delighted** | Simplicity & ease of use | Free plan available | | **Medallia** | E

Mentioned
Survicate
Forms
Retently
Customer.io
Hotjar
AskNicely
Promoter.io
Typeform
+17
Jun 6, 2026
ChatGPT (GPT-4o-mini)
Mentioned

What is the best nps for small businesses?

Net Promoter Score (NPS) is a widely used metric for measuring customer loyalty and satisfaction. For small businesses, a "good" NPS can vary depending on the industry, but generally, the following benchmarks can be considered: 1. **NPS Scale**: NPS scores range from -100 to +100. A score above 0 i

Mentioned
Over
Customer.io
Promoter.io
Experience.com
Metric.ai
Insights
Range
Customers.ai
+3
Jun 6, 2026
ChatGPT (GPT-4o-mini)
Mentioned

What nps is best for enterprise teams?

The best Net Promoter Score (NPS) for enterprise teams can vary depending on the industry, company size, and specific goals of the organization. However, a general guideline is as follows: - **NPS Score Ranges**: - **Above 50**: Excellent. This indicates a strong level of customer loyalty and sat

Mentioned
Over
Make
Customer.io
Promoter.io
Success.ai
Gauge
Goals.com
Level
+4
Jun 6, 2026

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About Promoter.io

Understanding what Promoter.io actually does — and how deeply it does it — is the starting point for any serious nps software software evaluation. The sections below break down the primary capability areas that nps software buyers scrutinise most carefully, and where Promoter.io fits within the spectrum of available approaches.

Key features

1

Ticketing and Case Management

The ticketing system is the operational spine of any support platform.

2

Live Chat and Messaging

Real-time messaging has become a baseline expectation for B2C support and is increasingly common in B2B SaaS.

3

Self-Service and Knowledge Base

Deflection is the most cost-effective lever in support operations.

4

Reporting and CSAT Measurement

Support operations live by their metrics: first response time, CSAT, resolution time, and backlog health.

Query Performance

Promoter.io’s rank per AI prompt

How Promoter.io ranks when each buyer query is run across AI models.

QueryRank
What is the best experience management for small businesses?#13
What are the best experience management software?#19
What customer advocacy offers the best features for the price?#18
What are the best nps software?#1
What is the best nps for small businesses?#1
What nps is best for enterprise teams?#1

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Pricing

Support platform pricing typically scales by agent seat, with higher tiers unlocking automation depth, integration breadth, and reporting capabilities.

Free and Lite Plans

Free support plans typically include a limited number of agent seats, basic ticketing via email, and a simple knowledge base.

Starter and Team Plans ($15–$60/agent/month)

Starter tiers add live chat, multiple channel inboxes, basic automation rules, and standard reporting.

Professional and Growth Plans ($60–$150/agent/month)

Professional tiers unlock skills-based routing, SLA management, custom reports, and integrations with CRM, product analytics, and workforce management tools.

Enterprise Plans (Custom)

Enterprise support platform pricing covers advanced compliance features, dedicated infrastructure, custom SLAs, professional services for implementation, and executive business review programmes.

Best for

E-Commerce and Consumer BrandsB2B SaaS Support TeamsEnterprise Customer Experience OrganisationsSmall Teams and Early-Stage Startups

Integrations

CRM and Customer DataE-Commerce and Billing PlatformsDevelopment and Issue Tracking

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